Multiple clients
Separate programs, one operations layer.
Campaigns, queues, reporting, SLAs, IVRs, and workflows can stay distinct by client while supervisors keep operational visibility from one place.
BPOs
Built for High-Performance BPO Operations
Manage customer support, sales campaigns, collections, and client service delivery from a single cloud platform. Telvoip helps Business Process Outsourcing (BPO) companies streamline operations, improve agent productivity, and deliver measurable results across every client account.
Centralized operations
One Platform. Multiple Clients. Complete Visibility.
Manage multiple client accounts from a centralized platform while maintaining separate campaigns, queues, reporting, SLAs, IVRs, and workflows for each customer.
Complete visibility
No fragmented systems.
No infrastructure complexity. No disconnected tools. Just one platform built for the realities of modern BPO operations.
Operational scale
Support every client account without losing control.
Give agents and supervisors the tools they need across inbound service, outbound outreach, collections, surveys, and customer care.
One connected BPO workspace helps teams streamline operations, improve agent productivity, and deliver measurable results across every client account.
Features
Everything Your BPO Needs
Cover inbound support, outbound performance, omnichannel engagement, QA, monitoring, compliance, and client transparency from one connected operating layer.
01
Outbound Campaign Management
Launch and manage sales, collections, lead generation, and customer outreach campaigns with complete control over scheduling, agent allocation, call outcomes, and performance tracking.
02
Intelligent Inbound Call Routing
Route calls to the right teams automatically using IVRs, skills-based routing, and queue management to improve customer experience and reduce wait times.
03
AI-Powered Quality Assurance
Automatically transcribe calls, generate summaries, analyze customer sentiment, and identify coaching opportunities without requiring supervisors to manually review every interaction.
04
Omnichannel Customer Engagement
Support customers across voice, WhatsApp, email, Facebook, Instagram, live chat, and SMS from a single workspace.
05
Recording, Monitoring & Compliance
Record every interaction, monitor live conversations, coach agents in real time, and maintain complete audit trails for client accountability and regulatory compliance.
06
Client-Ready Reporting
Generate detailed operational and performance reports across campaigns, agents, queues, and customer interactions to provide clients with complete transparency.
Quality you can prove
Coach agents, catch problems, and prove quality without listening to every call.
Quality assurance at BPO scale has long been constrained by a simple reality: there are too many interactions and too little time to review them all. Telvoip changes that equation.
Full transcript and written summary on every call.
Supervisors get searchable call context automatically, without manually reviewing every interaction.
Sentiment scoring and AI-generated quality reviews.
Pull up the audio only for the calls flagged as low-rated or high-risk.
Coaching focus for large agent rosters.
For teams managing large agent rosters, this changes how QA gets done.
Why Telvoip
Why BPOs Choose Telvoip
Use cases
Designed for Every BPO Function
Customer Support
Structured communication workflows for customer support teams.
Contact Centres
Structured communication workflows for contact centres teams.
Debt Collection
Structured communication workflows for debt collection teams.
Telemarketing
Structured communication workflows for telemarketing teams.
Lead Generation
Structured communication workflows for lead generation teams.
Market Research & Surveys
Structured communication workflows for market research & surveys teams.
Technical Support
Structured communication workflows for technical support teams.
Customer Retention Programs
Structured communication workflows for customer retention programs teams.
Back Office Operations
Structured communication workflows for back office operations teams.
Scale support delivery
Deliver Better Results for Every Client
Book a demo today and discover how Telvoip can help your BPO scale operations, improve performance, and strengthen client relationships.