Privacy Policy
At Telvoip we value your trust and prioritize protecting your privacy. We adhere to privacy and data protection regulations, including guidance from the Office of the Data Protection Commissioner. This privacy policy explains how we handle information collected through our communication platform, your rights, and how we use and share your data. Please read it carefully; it forms part of your agreement with Telvoip. This policy applies to everyone who visits our website and uses our telecommunication services.
Definition of terms
In this policy, "Personal Data" means any information that can identify you or is associated with an individual. Examples include names, identification numbers, mailing addresses, phone numbers, email addresses, payment card details, social media account identifiers, and other information in these categories.
How and when we collect your personal data
Direct submission. We collect data when you create an account on the Telvoip platform; when you use our services, visit our website, or request information; when you register for events, subscribe to our newsletter or blog, or engage on our social channels; and when you take part in surveys, studies, or promotions.
Payments and contact. We also collect personal and device information when you make payments to Telvoip or contact us by phone, SMS, or through the website.
Indirect receipt. We may receive personal data from clients or suppliers—for example, contact details of their representatives who act as business contact points.
Automatic collection. We automatically collect certain information, including IP address, user settings, cookie and similar identifiers, and browser or device information.
How we process personal data
We process personal data where the law allows or where we have a legitimate business need, for example:
- To enter into and perform our agreement with you
- To complete transactions and manage your account
- To send administrative information such as service updates and changes to terms or policies
- To monitor fraud and protect security
- To meet legal obligations imposed by authorities
How we share your personal data
We disclose personal information to third parties only when appropriate, including:
- To service providers and partners who support hosting, analytics, email delivery, auditing, telecommunications, customer service, and related infrastructure
- To comply with court orders, applicable law, or regulatory requirements
How we protect your information
We take data security seriously and use administrative, technical, and physical measures designed to protect against theft, accidental loss, unauthorized access, alteration, deletion, or unlawful destruction. No method of transmission or storage is completely secure; we work to apply safeguards that are appropriate to the risk.
Our staff are expected to protect confidentiality and receive training on data security and privacy. We assess security practices of processors before engagement and review vendor policies on an ongoing basis.
Your rights
Subject to applicable law (including the General Data Protection Regulation where it applies), you may have rights to:
- Access your personal data
- Rectify inaccurate data
- Request erasure
- Restrict processing
- Data portability
- Object to processing, including decisions based solely on automated processing where applicable
How to exercise your rights
Contact us to correct processing, request deletion of personal data you provided, or request a copy of your personal data. We will respond in line with applicable law. You may also lodge a complaint with a supervisory authority where you believe processing infringes the law.
Some data may need to be retained for records or to complete operations started before your request. Telvoip is committed to handling data in line with applicable privacy laws.
Opting out
You may unsubscribe from marketing emails using the link in those messages. Where applicable, you can manage preferences in your Telvoip account, cookie settings, and related advertising or data-sharing controls. We aim to be transparent and to support choices that match your preferences.
Sign-in services
Telvoip uses secure sign-in to protect accounts. You may register with email, phone number, or, where offered, third-party authentication with your consent. We treat credentials as confidential and apply measures to protect them.
Third-party services
Telvoip is not responsible for the privacy practices of third-party companies (for example social platforms, device manufacturers, or wireless providers). Review their policies before you share personal information with them.
How long we keep personal data
We retain personal information for as long as needed for the purposes described in this policy and as required or permitted by law, including:
- While your account is open or you use our services
- To meet legal retention requirements (for example, transaction records)
- Where needed for legal claims, litigation, or regulatory investigations
Changes to this policy
We may update this privacy policy from time to time. The revised version applies when published on this website. For material changes, we may notify you by email or through the services. Continued use after notice means you accept the changes; if you disagree, you should stop using the services. Please review this page periodically.
Contact us
Questions about this Privacy Policy: support@telvoip.io