Outreach
Reach debtors on the right channel.
Voice, WhatsApp, SMS, and email follow-up stay attached to one debtor history so outreach does not restart.
Collection agencies
Give every recovery conversation a clearer path to payment.
Telvoip helps collection agencies manage outbound calling, debtor follow-up, live payment support, and recovery reporting from one connected workspace.
Built for collection agencies managing outbound campaigns, inbound callbacks, debtor communication, and payment resolution.
What the workspace covers
One collection workspace for outreach, payments, and reporting.
The essentials sit together: debtor communication, live payment support, note-taking, monitoring, and analytics that help teams recover faster with more control.
Payments
Prompt payment while the call is live.
Agents can guide debtors through payment steps in the same flow instead of losing momentum across separate tools.
Reporting
Track recovery performance early.
Call outcomes, notes, and reporting stay tied to the campaign so teams can see what is moving collections forward.
One shared recovery workspace helps teams follow up more consistently, reduce missed payment opportunities, and keep debtor conversations easier to manage.
How recovery teams stay organized
Keep every debtor case moving from first contact to resolution.
Collection work improves when outreach, callbacks, notes, and payment progress remain connected from one interaction to the next.
The day-to-day flow should help agents recover balances faster while keeping each conversation clear, trackable, and easier to continue later.
Run outbound campaigns and follow-up calls from one place
Collections teams can work through queues, callbacks, and repayment outreach without bouncing between disconnected tools.
Handle inbound callbacks with IVR and smart routing
When debtors call back, the right agent or team can pick up with the case already in view.
Monitor calls, record interactions, and capture notes
Supervisors and agents can keep a reliable history of what was said, promised, or escalated.
Keep recovery work aligned to schedules and follow-up windows
Time-based routing and organized queues help teams stay consistent across portfolios, shifts, and campaign cycles.
Connected recovery operations
Keep debtor records, outreach, and oversight in the same system.
The more connected the recovery stack is, the easier it becomes to follow up consistently, review outcomes, and keep client reporting clean.
Keep debtor records connected.
Collection agencies work better when debt collection systems, CRM history, payment context, and agent notes stay tied to the same case.
Sync debt management or CRM records into the recovery workflow.
Keep queues, portfolios, and debtor history aligned across teams.
Surface previous promises, notes, and last contact details before the next follow-up.
Stay secure and review-ready.
Recovery operations still need oversight: searchable history, reliable reporting, and the controls supervisors depend on.
Keep access and visibility cleaner across agents, supervisors, and client teams.
Preserve a clear record of calls, notes, and repayment conversations.
Use reporting to track agent activity, call outcomes, and collection performance.
Customer proof
Collection teams need fewer breaks between the case and the next follow-up.
“Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.”
Shanya Jodie
Improve recovery results
See how Telvoip can support your collection agency.
We’ll walk through outbound calling, debtor follow-up, payment support, and the reporting controls your recovery team needs.