Managing Phone Lines for Campaigns

Each outbound campaign uses specific lines to place calls. The Live Console displays the status of these lines, allowing administrators to verify that they are active and available for dialing.

Agents and supervisors can use the Live Console to monitor and manage the phone lines used for campaign dialing. It shows which lines are active and ensures that outbound calls can be made successfully.

Agents and supervisors can use the Live Console to monitor and manage the phone lines used for campaign dialing. It shows which lines are active and ensures that outbound calls can be made successfully.

How to Access

How to Access

Open Campaign Manager and then select Live Console.

Open Campaign Manager and then select Live Console.

How to Use

View the list of available dialing lines. Check their current status (active or inactive). Monitor line usage during campaigns.

Best Practices

Ensure lines are active before starting a campaign. Monitor line activity to prevent call failures. Use multiple lines for high-volume campaigns.