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Knowledge Base/Omnichannel
Omnichannel

How to Use Telvoip Mail Merge

To manage your emails, use the options in the sidebar under the “Compose” button. From here, you can access your Inbox, Sent messages, Drafts, Spam, and Trash, allowing you to manage all email activity from a single dashboard.

This guide was updated Jun 2026.

On this page

Best PracticesMail MergeUnder Gmail, the Mail Merge option allows users to send personalized emails to multiple recipients using a template and a contact list.How It WorksHow to AccessNavigate to Mail Merge from the sidebar, and select an active campaign from the “TEMPLATES” section if you already have one.Best Practices

To manage your emails, use the options in the sidebar under the “Compose” button. From here, you can access your Inbox, Sent messages, Drafts, Spam, and Trash, allowing you to manage all email activity from a single dashboard.

Best Practices

Use clear subject lines. Respond promptly to customer inquiries. Organize messages into folders for easier tracking.

Mail Merge

Mail Merge

Under Gmail, the Mail Merge option allows users to send personalized emails to multiple recipients using a template and a contact list.

Under Gmail, the Mail Merge option allows users to send personalized emails to multiple recipients using a template and a contact list.

How It Works

Mail Merge combines a message template with contact data such as names or company details. The system automatically inserts personalized information for each recipient. Example: Template message: Hello {FirstName}, Thank you for contacting us. The system replaces {FirstName} with each contact’s actual name before sending the email.

How to Access

How to Access

Navigate to Mail Merge from the sidebar, and select an active campaign from the “TEMPLATES” section if you already have one.

If no active templates or campaigns are available, click “New Template” to create one. Enter the Template Name, Subject Template, and Body HTML Template for your message. In the final tab, add the variables (such as First Name, Last Name, Company Name, Position, and Email) that will be dynamically inserted into each message. Preview the message and its components, then click “SAVE” to finish setting up.

Best Practices

Always preview emails before sending. Test with a small sample first. Avoid sending too many emails at once to prevent spam filtering.

Related articles

Setting Up WhatsApp Business On Telvoip (Business Setup Guide)Omnichannel / GuidesHow to Link your Email Account With Telvoip (Gmail )Omnichannel / GuidesHow to Connect a Facebook PageOmnichannel / Guides
PreviousInstagram Messaging - Business Setup GuideNextSending Your First Email On Telvoip

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On this page

Best PracticesMail MergeUnder Gmail, the Mail Merge option allows users to send personalized emails to multiple recipients using a template and a contact list.How It WorksHow to AccessNavigate to Mail Merge from the sidebar, and select an active campaign from the “TEMPLATES” section if you already have one.Best Practices

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