How to Track your DID Number Billing

DID numbers provide dedicated inbound telephone numbers that allow customers to contact your organization directly. Depending on your subscription and usage, DID-related charges may include:

Organizations that use Direct Inward Dialing (DID) numbers may receive separate invoices for these services.

Number provisioning fees Number rental charges Recurring monthly subscription fees Additional carrier or telecommunications fees For example, using the invoice shown in the screenshot above:

Invoice Number: TLVP-00096 Type: DID Amount: KSh. 2,193.00

Invoice Number: TLVP-00096 Type: DID Amount: KSh. 2,193.00

To view and settle the invoice, click the "VIEW" button under the Actions column. The invoice details will expand, allowing you to review the charges and complete payment for any outstanding balance.

To view and settle the invoice, click the "VIEW" button under the Actions column. The invoice details will expand, allowing you to review the charges and complete payment for any outstanding balance.

Once payment is successfully processed, your account records will be updated automatically, and the invoice status will change from Pending to Settled.

Once payment is successfully processed, your account records will be updated automatically, and the invoice status will change from Pending to Settled.

If a payment is completed but the invoice status changes to Failed, or if the account balance is not updated correctly, please contact Customer Support for assistance. The support team will investigate the transaction and help ensure your account reflects the correct payment status.

If a payment is completed but the invoice status changes to Failed, or if the account balance is not updated correctly, please contact Customer Support for assistance. The support team will investigate the transaction and help ensure your account reflects the correct payment status.