Understanding Telvoip Invoices and Payments

Understanding Telvoip Invoices and Payments

Every chargeable activity within Telvoip generates an invoices that provides a detailed record of services purchased and payments due.

Invoice information includes:

• Reference: Unique invoice number
• Date: Date invoice was created
• Type: Service being billed
• Amount: Total amount due
• Status: Current payment status
• Actions: Available invoice actions

To access invoices, navigate to Billing then scroll to Invoices & Payments.

Invoice Categories

You can also review invoices by category using the tabs at the top of the Invoices & Payments section. Available categories include:

• All – Displays every invoice associated with your account.
• Minutes – Shows invoices related to voice usage and call minutes.
• DID – Displays invoices for Direct Inward Dialing (DID) numbers and related services.
• AI Credits – Shows purchases and usage-related invoices for AI credits.
• Subscription – Displays recurring subscription and platform service invoices.

To help you locate specific invoices more quickly, you can use the available filters to sort invoices by payment status:

• Settled – Successfully paid invoices.
• Pending – Invoices awaiting payment.
• Failed – Payments that were unsuccessful or require attention.

You can also organize invoice records in either:

• Ascending (ASC) order
• Descending (DESC) order

These filtering and sorting options make it easier to track payment history, monitor outstanding balances, and quickly identify invoices that require action.